While using the Office Live Meeting 2007 client and trying to upload a Microsoft Word document (.doc) I received this error:
You’ve attempted to upload a document, but the feature required to upload the document was not included in the installation of Live Meeting. You can share the document using application sharing or reinstall Live Meeting while running as an administrator. This functionality is not available on 64 bit operating systems.
Note: You can still upload PowerPoint presentations.
Note: You can still upload PowerPoint presentations.
Live Meeting logs information to pwconsole-debug<##>.txt located in you temp folder. The explanation of this error was logged in this file:
FindNBPrinterName, Line 705, Err = Error = 800401f8
CDocConverter::GetMODIPrinterName, Line 195, Err = Failed to find MODI printer name!
ModiInstaller::AddPrinterDriverW, Line 387, Err = CopyFile failed! Src=C:Program Files (x86)Microsoft OfficeLive Meeting 8Consolelmdigraph8.dll Dest=C:Windowssystem32spoolDRIVERSx64lmdigraph8.dll, GetLastError=5
ModiInstaller::InstallPrintDriver, Line 199, Err = AddPrinterDriver failed!
ReinstallNBPrinter, Line 758, Err = Install of print driver failed!
PrintToModi::Convert, Line 307, Err = Print driver could not be installed!
CDocConverter::GetMODIPrinterName, Line 195, Err = Failed to find MODI printer name!
ModiInstaller::AddPrinterDriverW, Line 387, Err = CopyFile failed! Src=C:Program Files (x86)Microsoft OfficeLive Meeting 8Consolelmdigraph8.dll Dest=C:Windowssystem32spoolDRIVERSx64lmdigraph8.dll, GetLastError=5
ModiInstaller::InstallPrintDriver, Line 199, Err = AddPrinterDriver failed!
ReinstallNBPrinter, Line 758, Err = Install of print driver failed!
PrintToModi::Convert, Line 307, Err = Print driver could not be installed!
The error code is 5 which means Access Denied. I tried startig Live Meeting as an Administrator, this produced the same error but now with different errors in the pwconsole-debug file. Live Meeting was now able to copy the driver files to the DRIVERS folder.
PrinterDevMode::Initialize, Line 187, Err = DocumentProperties size request failed! Error = 0
IsNBPrinter, Line 599, Err = PrinterDevMode failed to initialize!
FindNBPrinter, Line 667, Err = Error = 80004005
FindNBPrinter, Line 685, Err = Error = 80004005
FindNBPrinterName, Line 705, Err = Error = 80004005
CDocConverter::GetMODIPrinterName, Line 195, Err = Failed to find MODI printer name!
PrinterDevMode::Initialize, Line 187, Err = DocumentProperties size request failed! Error = 0
IsNBPrinter, Line 599, Err = PrinterDevMode failed to initialize!
FindNBPrinter, Line 667, Err = Error = 80004005
FindNBPrinter, Line 685, Err = Error = 80004005
ModiInstaller::AddPrinterDriverW, Line 413, Err = GetLastError() = 216
ModiInstaller::InstallPrintDriver, Line 199, Err = AddPrinterDriver failed!
ReinstallNBPrinter, Line 758, Err = Install of print driver failed!
PrintToModi::Convert, Line 307, Err = Print driver could not be installed!
IsNBPrinter, Line 599, Err = PrinterDevMode failed to initialize!
FindNBPrinter, Line 667, Err = Error = 80004005
FindNBPrinter, Line 685, Err = Error = 80004005
FindNBPrinterName, Line 705, Err = Error = 80004005
CDocConverter::GetMODIPrinterName, Line 195, Err = Failed to find MODI printer name!
PrinterDevMode::Initialize, Line 187, Err = DocumentProperties size request failed! Error = 0
IsNBPrinter, Line 599, Err = PrinterDevMode failed to initialize!
FindNBPrinter, Line 667, Err = Error = 80004005
FindNBPrinter, Line 685, Err = Error = 80004005
ModiInstaller::AddPrinterDriverW, Line 413, Err = GetLastError() = 216
ModiInstaller::InstallPrintDriver, Line 199, Err = AddPrinterDriver failed!
ReinstallNBPrinter, Line 758, Err = Install of print driver failed!
PrintToModi::Convert, Line 307, Err = Print driver could not be installed!
When Live Meeting uloads content to a meeting it temporatily installs a local printer (Microsoft Office Live Meeting 2007 Document Writer) and prints the content on the printer to a file. LM then removes the printer and uploads the content by way of the file that was printed. The printer driver remains on the computer for future use.
I was able to bypass the access denied error, but there is no x64 version of this driver and so I could not upload any content except PowerPoint files, which behave diffrently apparently.
Note: I tried to resolve the 0x216 (534 dec) error from the laste pwconsole-debug file. The error translates to:
Arithmetic result exceeded 32 bits
I do not know if this means that the driver failed to match an x64 OS.